Our Commitment to Quality & Customer Satisfaction
At Kanhai Jewels, we take great pride in delivering products that meet the highest standards of craftsmanship and quality. Each item is carefully inspected by hand to ensure it is free from defects or damage before it reaches you. However, as these quality checks are done manually, there may be rare instances where a human error occurs. We sincerely regret any such inconvenience, but kindly note that these unintentional discrepancies.
Your satisfaction is extremely important to us & we’re committed to providing the best possible support and resolution for every valued customer. Thank you for your understanding and continued trust in Kanhai Jewels.
Please take a moment to review our return, Replacement & replacement policy designed to ensure a fair, transparent & smooth experience:
1. Unboxing Video – A Simple Step to Help Us Help You
To assist you quickly in case of any issues, it is mandatory to record a video while opening your parcel. This unboxing video acts as essential proof in the event of any damage, manufacturing defects or Missing products claim.
We appreciate your cooperation in this important step.
2. What Qualifies for a Returns, Replacement or Refund?
We are happy to offer refunds or replacements for items with genuine manufacturing defects or if the product arrives damaged beyond repair or received wrong item.
A. Minor Issues:
(e.g., stones or pearls loosened or popping during transit):
Such issues are typically not considered defects, as they can often be fixed easily at your side. In these cases, our team will guide you through a quick and effective solution. Simply reach out to us as below.
support@kanhaijewels.com 📞 India: +91 7506996883 | 🌍 International: +91 9619326463
B. Incorrect/Wrong Item or Colour Received:
we are dedicated to providing you with the highest quality products. Each item is carefully inspected by hand to ensure it meets our quality standards and reaches you in perfect condition. However, as these checks are done manually, there may be rare instances due to human error or where a slight oversight occurs—such as receiving a product in a different colour than ordered or different product itself. Please note that such unintentional discrepancies do not fall under our Refund or Replacement policy. We sincerely appreciate your understanding & support in this matter.
C. Damaged Product beyond repair or Manufacturing Defects:
Please “Raise Ticket” from order management page. After you submit all the required details, our team will review & respond within 5 to 7 business days to come up with the best resolution for you about Returns, Replacement or Refund.
D. Return Guidelines for Above Specific Cases (Point no A, B, C)
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For International customers, we understand returns can be challenging, so we’ve outlined the following process for items falling in above mentioned specific scenarios: You may return the product to us (with prior approval from Kanhai Jewels) under the following conditions, at your own shipping cost or through friends/relatives visiting India & further one side domestic (within India) shipping charges (Maximum Rs100 per Kg) will be borne by us & for more details Refer Below Point no 4 & 5.
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For Domestic customers within India, Customer have to send the product to us (with prior approval from Kanhai Jewels) & one side shipping charges (Maximum Rs100 per Kg) will be borne by us & for more details Refer Below Point no 4 & 5.
Note:
- We are unable to process Returns, Replacement or Refund for preferences related to weight, colour, design,
or size (May vary a little bit), unless there's a clear manufacturing defects or damaged beyond repair
(Point no B).
- While we strive to ensure that product colors are depicted as accurately as possible, slight variations may occur due to lighting during photography, digital imaging processes, and individual screen or monitor settings. So we kindly advise customers to consider these potential minor differences in color between the product image and the actual item when placing an order.
3. How to Report an Issue – Quick, Simple & Efficient Process
- Use the "Raise Ticket" option in the Order Management section within 3 working days of delivery.
- Mention the following details in the ticket: Design number, Colour, Quantity & Size (for bangles).
- Attach clear photos where the issue is visible. More images you provide, the faster we can assess the concern.
- After you submit all the required details, our team will review & respond within 5 to 7 business days to come up with the best resolution for you.
For urgent assistance, you may connect on Email us at or Contact us:
📞 India: +91 7506996883 || 🌍 International: +91 9619326463
4. Our Resolution Process – Fair & Flexible
Once we receive your complaint:
- Our team will carefully examine the issue & share an update via the ticket section.
- If the issue can be resolved using raw materials, we’ll send them with your next order.
- If a replacement is approved & stock is available, we’ll reserve it & send it with your next shipment
- If a refund or replacement is approved, the amount will be adjusted in the payment of your next order for your convenience.
5. Need an Immediate Resolution (refund or replacement)? We've Got You Covered
You have to return the product to us. In this case, the return shipping will be at your own cost & Once we receive & verify the returned item:
If a replacement is approved & stock is available, we’ll reserve it & send it with your next shipment.
If a refund is approved, it will be processed to your PayPal account or Indian bank account only, or even we keep this amount as an advance payment with us & we can adjust in your next order— If you prefer.
6. What if my package has Missing Items in Delivery?
Primary step is to inform us - Please follow the point no 1 & “Raise Ticket” upon receiving your package & verifying the products against the approved quantity of the said Order, from My Orders section or you can also email us at support@kanhaijewels.com. This process has to be done within the 3 days of receipt of shipment, by mentioning the Design number, Colour, Quantity & Size (for bangles) of the missing product.
Below are the Possibilities, after Dispatch.
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If Missed During Packing:
In rare instances, an item might be missed during packing. If confirmed after verification, we will either refund the amount (It will be processed to your PayPal account or Indian bank account only) or even we keep this amount as an advance payment with us & we can adjust in your next order— If you prefer) or we’ll reserve the product and send it along with your next shipment for your convenience.
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If Missing After Dispatch:
If a product goes missing after dispatch, we will coordinate with the courier company to trace it. However, since shipments are not insured, Kanhai Jewels cannot be held financially liable for any items lost during transit, as this is beyond our control.
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If Missing due to Customs Inspection:
If a product is found missing after customs inspection, we will work closely with the courier company to investigate & attempt to trace the item. Please note, however, that as shipments are not insured by default, Kanhai Jewels cannot accept financial responsibility for any loss that occurs during customs handling, as these circumstances are beyond our control.
7. What happens if your Order/Shipment is Lost in after dispatch in transit?
We work with trusted logistics partners like FedEx, DTDC, DHL, UPS, etc., and 99% of shipments are delivered successfully. In the rare event that a shipment is lost after dispatch, we will do our best to trace it in coordination with the courier company. However, please note that shipments are not insured, and therefore, Kanhai Jewels will not be responsible for any financial loss resulting from lost shipments as shipments are not insured by default.
8. Can I arrange self-pickup or use my own courier partner?
Yes, you may choose to either pick up the order personally or send your own courier/shipping partner. The package will be handed over your person or your courier company & they can check the quality & quantity of the shipment.
Note: Once the parcel is handed over, Kanhai Jewels will not be liable for any product loss or damage, and will not bear any financial responsibility, as shipments are not insured by default.
9. Is Insurance service available & How does it works?
Insurance service is available as a chargeable option. For more details, please email us at
or contact us 📞 India: +91 7506996883 || 🌍 International: +91 9619326463
We are committed to resolving all genuine concerns with care & transparency. Thank you for choosing Kanhai Jewels—we value your continued trust & support!